What do I need to rent from you?
We require a valid photo ID and credit card from renters.
What are your hours?
The rental department runs the same hours as the main store: 6:30am – 4pm weekdays, 7am – noon Saturdays, we are closed on Sundays and some Holidays.
Do I need a reservation?
Rentals are a first come, first serve basis. While we do accept walk-ins, it is generally good practice to make a reservation so we can ensure the item you are looking for will be available for you on the day you need it.
Do you deliver?
Yes! We can deliver/pick up equipment in the following areas: Ayer, Harvard, Groton, Devens, Shirley, Littleton, Townsend, Pepperell, Dunstable, Westford, Tyngsborough, Acton, Boxborough, Bolton, and Lancaster. We can deliver to additional areas on a case by case basis at our own discretion as well. We send our deliveries on first come first serve basis, the faster you reserve something the earlier you will get it on the day of. Round trip deliveries in town/the towns surrounding Ayer (IE Shirley, Groton, Harvard, Littleton etc) are 75 dollars if it will go in the back of our rental truck, or 100 if it is a larger item that goes on our trailer. Towns surrounding those (IE Townsend, Bolton, Westford etc) are 100 for truck delivery, 150 for trailer delivery.
What are your rental periods?
A typical rental is for 24 hours from a specified time when the customer picks an item up until the same time the next day it gets dropped off. We also have a half day rental minimum (4 hours), overnight (2pm or later pick up, 8am or earlier drop off next day), weekly rentals (7 days), and monthly rental periods (28 days, or 4 weeks). Late fees can apply.
How do I rent something over the weekend?
We have a day-and-a-half rental price over the weekend which is akin to the 24hr price, plus another half. This means equipment can be picked up at any time on Saturday and dropped of before 8am on Monday morning.
I didn’t get to really use my rental, do I still have to pay for the full time?
Your rental begins when the contract is made. While it may be unfortunate you were unable to use the rental, we consider items rented by how long they are out, not by how much they are used.
Will I have to pay for Gas/Diesel?
We ensure all equipment is ready to go and full when it leaves us. We ask that anything rented gets returned the same way, or we will bill for fuel used. This also goes for electrical equipment requiring a charged battery.
What is a hoisting license, do I need one for my rental?
For this information, please see https://www.moorelumber.com/hydraulic-equipment-rental
What is a damage waiver?
Damage waiver is not insurance, nor should it be perceived as such. It does however, per the terms of the contract, relieve the customer of certain specified liability for accidental or unintentional damage to equipment under contract. It does not cover neglect or abuse. Damage waiver does not apply to loss due to theft, burglary, misuse, abuse, conversion, intentional damage and/or the unexplained disappearance of rented equipment. Damage waiver does not cover accessories related to a rental item such a bits, blades, cables, hoses, etc. Damage waiver is equal to 10% cost of rental item.
What happens if my rental item breaks and I can’t use it?
We do everything in our power to prevent this from happening, but sometimes it does unfortunately happen. Please inform us as soon as possible if this happens to you so we can make a decision as how to proceed, be it rescheduling your rental until the item is fixed, or finding a suitable replacement for you.
Do you repair equipment?
We do not service others equipment here as we are generally busy maintaining our rental fleet.
Do you require a deposit?
We generally do not require a deposit on most items, but it is at our discretion.